STATION AMBASSADOR POOL
Job Identification 100140
Job Category Customer Service
Locations
Wolfedale
Posting Date
05/02/2022, 12:20 PM
Job Schedule
Part Time
Is this a Contract Position?
No
Division
Operations - GO & UP
Job Description
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you!
Our Station Operations Office is seeking Part-Time Station Ambassador’s to serve as a Metrolinx brand ambassador providing customers with information and assistance on bus and train services, wayfinding, policies, fare products, equipment, and purchase methodologies in a safe and efficient manner.
Start Rate (Non-negotiable): $26.88 per hour
Training Rate (Non-negotiable): $15.27 per hour
What will I be doing?
Represents Metrolinx and the Metrolinx brand, and always works in accordance to our customer and safety charters to provide excellent customer service.
Selling and educating customers on all forms of fare media and other products as required and depositing revenues daily.
Handles and maintains accurate records of cash handling, equipment malfunctions, incident reports, and electronic logs, the appropriate handling/logging of lost and found articles.
Be proactive with customers to answer questions and be flexible in handling any situation, including assisting customers with special needs (i.e. wheelchair assistance), provides First Aid as required.
Providing trip planning and wayfinding information to the travelling public and providing in person assistance when required.
Keeping customers in the know by making station announcements, update notice boards, ensure service bulletins and marketing materials up to date and current.
Assisting with revenue protection activities which may include inspecting customer tickets or PRESTO cards prior to customers boarding and notifying Transit Safety as needed.
Responsible for ensuring the stations, platforms and grounds are safe by conducting safety and quality checks including removing snow and ice from walkways.
Carrying out basic janitorial services and maintenance on the station grounds
Shift
HOME BASE LOCATION: Various
DAYS OF WORK: Various
SHIFT HOURS: Various
OFF DAYS: Various
NOTE: Floater positions will involve working up to a five-day weekly schedule at various locations in the selected region, with variable shifts including weeknights, weekends and holidays - minimum 2 1/4 hours per day.
*A personal vehicle is required for travel.
Qualifications
Completion of high school education or combination of education, training and experience deemed equivalent.
Six (6) months experience in customer service and dealing with the direct public.
Must be able to obtain and maintain First Aid Certification and perform First Aid. Must successfully complete safety, environmental and any other training required by corporate policy.
Valid class “G” driver’s licence is an asset.
Good oral and written communication skills and the ability to deal courteously with the public.
Ability to read and understand fare tables, manuals, and schedules.
Good computer skills and adept at learning new technology.
Must have personal means to travel or work from one work location to another work location.
Accommodation:
Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
Metrolinx employees are required to be fully vaccinated against COVID-19 in accordance with Metrolinx’s Mandatory COVID-19 Vaccination Policy as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metrolinx.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
AN EQUAL OPPORTUNITY EMPLOYER