Robert D.

My experience is deeply routed in the airline sales industry having worked for 30 years for Canadian, U.S. and European airlines, including Air Canada, Delta Air Lines, KLM Royal Dutch Airlines, Northwest Airlines and WestJet Airlines. Early roles include managing a travel agency sales territory and large TMC's (Travel Management Companies), national and global corporate sales, corporate sales strategy, sales analytics, incentive agreement development, legal/contracting, and alliance sales. Senior management roles include leading & merging several national sales teams, developing & leading new foreign points of sale teams in Europe, Central America and Asia, and after deciding to leave the airline side, assuming the President role for a major Canadian tour operator.

Other business experiences have been in the loyalty field and aviation consulting work where I have had the good fortune to work on a diverse range of projects. In addition to the private business sector, in 2015 I had the pleasure of teaching at Seneca College in the Hospitality & Tourism department teaching a wide range of subjects including HR, Career Strategies, TICO, Sabre & Galileo GDS systems, tourism, CRM, sales and many more. Since returning to Seneca at the beginning of 2022, it has been an absolute pleasure to be back engaging with students, sharing personal stories and experiences that brings theory to life!