Career and Volunteer Opportunities: Massey Hall and Roy Thomson Hall
About us
The Corporation of Massey Hall & Roy Thomson Hall, a charitable non-profit organization, owns and operates two of Canada’smost iconic concert halls. Massey Hall has just completed the most extensive renovation in its history with a rejuvenated auditorium, enhanced amenities for artists and patrons, and will soon realize the addition of new performance venues as part of Allied Music Centre. Roy Thomson Hall serves as the home to the Toronto Symphony Orchestra, welcomes the Toronto International Film Festival’s red carpet gala premieres, and plays host to a dynamic array of cultural events throughout the year. The Corporation is actively engaged in Artist Development and Education & Community Outreach initiatives as an investment in the next generation of artists and audiences.
WE: PROVIDE a world-renowned environment to showcase international arts and a public space for the cultural and corporate communities of the Greater Toronto Area.
SUPPORT the development of Canadian talent.
INCREASE & ENHANCE our worldwide profile as a leader in the arts community through our professionalism and programming, while remaining operationally self-sufficient. Our vision is to provide access for all to meaningful music experiences in our world-class concert halls and beyond, by investing in artists, audiences, education, and technology to respect the diversity of the communities we serve. We aim to generate excitement around performance and music, building on the unique strengths of both Halls.
Current Opportunities:
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Do you have the desire to make an impact and be part of an exceptional team? Does a career with two of the world’s pre-eminent concert venues interest you? Then read on!
The Opportunity:
Reporting to and working in collaboration with Manager, Marketing, the Marketing Coordinator will be the creative mind behind ensuring all marketing assets are amplified across all venue touchpoints. The Marketing Coordinator will manage the operations and execution of all email campaigns, across all departments within the Corporation.
We are seeking someone who is proactive, super-organized, has exceptional attention to detail, strong communication skills, data curious and thrives in a fast-paced environment. Key responsibilities include overseeing the execution of daily email, analyzing results and reporting key insights to stakeholders and managing the CRM needs for all departments within the organization. Along with supporting the marketing team in general for throughout all aspects of each marketing campaign.
Who you are:
You are a passionate, team player drive by innovation and creativity. You hold a passion for live music and love a challenge. You are forward thinking and are comfortable working with a very diverse roster of concerts and events within our world class venues. If this is you, then we would love to talk to you.
Job Duties:
Marketing Communications
• Primary back-up/support for marketing team
• Works closely with in-house designer to create marketing assets that can be used on website(s), emails, social media
• Oversee the end-to-end execution of email marketing campaigns for the organization
• Manage all fan communication plans before each event
• Manages email software/relationship for marketing pieces
• Analyzes data from email marketing initiatives to develop strategies and shares insights with stakeholders
• Manages email Opt-ins and monitor unsubscribe statistics
• Ensures that the Corporation is compliant with Canadian Anti-Spam Legislation (CASL) in relation to email communication
• Maintain quality control – ensure marketing information is correct on all in-venue assets
• Coordinate asset placement in digital video signage for all events and sponsorship team
• Assists and tracks budgets
• Back-up/support for Web and Interactive Media associate in relation to website content and event on sale management
• Participates in social media strategy discussions and assist in execution
• Day of show event coverage as necessary
Requirements:
• College diploma in marketing, design or other related fields
• Minimum 1+ years of experience in marketing and sales/communications in an art/entertainment industry
• Strong knowledge of the adobe creative suite, email software, excel, word and HTML
• Experience with WordFly, Google Analytics, Adwords, Tessitura an asset
Working Conditions
• Works with state-of-the-art marketing tools and software.
• Manual dexterity required to use desktop computer and peripherals
• On occasion during evenings and/or weekends maybe required to provide support in relation to ticketing, communication, and media disciplines
• Interacts with employees and management
• Competing priorities with medium-high control over individual priorities
• Moderate-high levels of considerable mental concentration
• Sitting, standing and walking
As an equitable employer, The Corporation of Massey Hall and Roy Thomson Hall is committed to providing a safe and inclusive environment where a diverse workforce thrives. Applicants requiring accommodation at any stage of the recruitment process should contact Human Resources . The Corporation is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please submit your resume and cover letter to: careers@mh-rth.com
We thank all applicants for their interest in this position. Please note that only applicants granted an interview will be acknowledged. No phone calls please.
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The Opportunity:
Reporting to the Bookings & Sales Manager, the Bookings & Sales Associate serves as an integral member of the Bookings team and plays a pivotal role within the organization as we engage with a diverse group of internal and external stakeholders, to bring concerts and events to life in all of our state-of-the-art spaces, providing memorable experiences for all. The Bookings team is also responsible for managing the master calendar of events and activity across unique venues and spaces working in collaboration with all internal departments, Programming, Events, Production, Box Office, Food & Beverage, Front of House, Operations, Marketing, Corporate Partnerships, Development and Education & Outreach. As the first point of contact with new and existing rental clients, the Bookings & Sales Associate builds authentic relationships with concert promoters, corporate clients, community partners and industry colleagues, through a keen understanding of rental client needs and in alignment with organizational capabilities. The Bookings & Sales Associate is a service-oriented problem solver who prioritizes client experience, starting with site visits and developing estimates, through to contracts, deposits and settlement. This is an exciting and challenging opportunity that requires an exceptional combination of customer service and organizational skills, relationship building and a keen eye for detail. The ideal candidate brings solid experience in customer service and sales, along with superior communication skills and ability to multi-task various projects and competing deadlines.
Who you are:
You are a self-motivated and focused individual with excellent multi-tasking, communication, and people skills. You thrive in a fastpaced environment and enjoy working with a collaborative, open and constructive team with varying backgrounds. An avid problem-solver, you are creative and look for ways to make good things better. You like variety and are looking for an opportunity to work with a diverse roster of rental clients, concerts and events, in world class venues. Whether you have worked in the arts and entertainment field before, or perhaps the hospitality industry, or are looking to change direction, if you have a passion for live music and events, people and organization and are keen to take on the challenge of contributing to and building our team, we would love to talk to you.
Job Description:
• Engage with existing and potential rental clients to promote the Halls by responding to incoming inquiries and through proactive outreach
• Take ownership of the master booking calendar and manage in a timely and accurate fashion with internal and external stakeholders
• Create engaging site tour experiences with new and established rental clients while inspiring and influencing the vision of the event
• Partner with internal teams to curate customized estimates based on event/client needs
• Take ownership of corresponding administrative duties, facilitate contracts, deposit payments and internal booking communications
• Facilitate internal Massey Hall/Roy Thomson Hall and Toronto Symphony Orchestra bookings
• Leverage exceptional communication skills to facilitate discussions between diverse stakeholders
• Lead and/or support weekly organization-wide calendar of events meeting
• Intentionally invest in and develop meaningful relationships with internal and external stakeholders by understanding diverse perspectives and organizational capabilities
• Negotiate terms and provide creative alternatives to rental clients while balancing cost, calendar and organizational policies and procedures
• Seek continuous improvement through process innovation and effectiveness
• Exercise strong judgement in assessing potential problems and escalate to management, developing and recommending solutions wherever possible
• Flexible schedule, including evenings and weekends to foster relationships, and representing the team at events
• Other duties as assigned
Qualifications & Required Experiences:
• 3-5+ years in customer service/sales experience with preference for background in arts and entertainment industry
• Post-secondary education preferably in the arts and/or events management
• Exceptional customer service skills, utilizing tact, diplomacy, and professionalism
• Proven ability to manage time, set priorities and multi-task to meet various competing work deadlines
• Team oriented and the ability to work independently
• Forward thinking, to anticipate potential problems and source solutions
• Superior communication skills, including verbal, written and presentation
• Superior organizational skills and the ability to deliver high quality results while managing multiple and varying projects
• Attention to detail
• Focus and commitment to meet and exceed promoter/client satisfaction
• Analytical and problem-solving abilities
• Ability to adapt to change
• Proficiency with Microsoft Office, and knowledge of MS Dynamic products (CRM)
As an equitable employer, The Corporation of Massey Hall and Roy Thomson Hall is committed to providing a safe and inclusive environment where a diverse workforce thrives. Applicants requiring accommodation at any stage of the recruitment process should contact Human Resources . The Corporation is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please submit your resume and cover letter to: careers@mh-rth.com
We thank all applicants for their interest in this position. Please note that only applicants granted an interview will be acknowledged. No phone calls please.
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The Corporation of Roy Thomson Hall and Massey Hall’s Education & Outreach department is looking to expand its roster of qualified and engaging teaching artists. Our teaching artists are enthusiastic musicians and educators who hold a strong belief that music can change lives and combine their love of each field into a passion for introducing music to those who might not otherwise have the opportunity.
Our Education & Outreach programming is constantly expanding and evolving, creating opportunities for youth and the community as a whole to engage with music in new and innovative ways. Our teaching artists are freelance contractors who may be contracted to participate in a number of programs, depending on their skills, experience, and availability.
Currently, Teaching Artists are engaged in the following programming:
The Lullaby Project: Teaching artists with a background in collaborative songwriting and composition work one-on-one with young mothers to help them write, record, and perform a bespoke lullaby.
Call & Response: Teaching artists lead a 2.5 hour workshop for 30 secondary school students; teaching them about leadership, communication, teamwork, and other life skills through an arts lens.
Share the Music: Each year, over 2,000 students attend mainstage concerts at our Halls through complementary tickets offered to schools and community groups. Teaching artists lead a 30-minute pre-show workshop prior to each concert experience, preparing the youth for what they’re about to see on the mainstage.
LETS: Learning English Through Song: Teachers on this program work with newcomer women in a community setting to work on English pronunciation, vocabulary, idioms, and expressions by exploring popular music, with a focus on Canadian artists.
SHSM Workshops: Teaching artists lead specialized, career-focused workshops for secondary school students who are specializing in Arts and Culture and/or Nonprofits.
In-School Workshops: Artists work with students to write music, explore our online Massey Hall Sound Museum, and more in customized workshops.
More programs are currently in development. Teaching artists may also be invited to professional development opportunities throughout the year.
Successful Teaching Artists for the Corporation of Massey Hall and Roy Thomson Hall...
-are experienced musicians committed to teaching and education
-are comfortable working in and talking about a wide variety of musical genres
-preferably have teaching experience and have worked with a variety of ages, diverse populations, and in a variety of settings (our teaching artists work not only in our venues, but in classrooms and community settings)
-are experienced in creating lesson plans and workshop outlines, both for themselves and for others to follow as necessary
-and those lesson plans are imaginative and flexible
-equally adapt at working with a great deal of autonomy or as part of a team
-are comfortable working one-on-one with participants or teaching/leading a large group
-are warm, charismatic, and outgoing
-have boundless amounts of patience, compassion, and energy
-are positive, open-minded, empathetic, non-judgement, and committed to building strong communities
-interact easily and efficiently with participants, Corporation staff, and on-site staff including administrators, teachers, social workers, etc.
-are very effective at managing their time, and making the best use of the limited time we often have with our program participants
Responsibilities for teaching artists are dependent upon which programs they’re working on, but general responsibilities include:
-creating and submitting a lesson plan for a 1 – 3 hour workshop for 1 – 100 participants
-leading said workshop
-creating a comfortable space for participants to feel free to explore their own creativity and be vulnerable in what they’re sharing and creating
-may be required to transport supplies, your own instruments, and/or set up program space
-sending updates after programming
-frequent communications with Education & Outreach staff
-coordination and communications with onsite staff when working with community partners
-attending meetings and planning sessions as required (paid)
-attending performances and closing events as required (paid)
In addition, preferred candidates:
-have flexible availability – our programs often take place on weekdays, but also some evenings and weekends
-are familiar with the city of Toronto and comfortable travelling to different locations, whether by your own vehicle or the TTC
-possess or are willing to undergo a police clearance with vulnerable sector screening
All of our programs work with individuals from a wide range of backgrounds and experiences, and so do our teaching artists! Multilingual, people of colour, LGBTQ-identifying artists, and artists with disabilities are encouraged to apply. Young artists who would like to develop their skills in community engagement are also encouraged to express interest.
Please send us your resume with details of your musical skills/experience (instruments, certifications, any particular software knowledge, and online links to examples of your work, if applicable) and highlight your experiences in teaching and/or community engagement work.