Night Audit Manager - Courtyard TownePlace Suites Toronto Northeast Markham

Job Overview:

Supervises the guest service and night audit operations to include guest registration, bell service, security, telephone services, guest reservations, and night audit to ensure guest satisfactions and maximize hotel profitability.  Ensures the accurate balancing of all hotel income and expenses for the 24-hour hotel operating period in compliance with hotel policy. 

Duties and Responsibilities

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.

• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.

• Audit all variance reports to ensure accuracy.

• Monitor performance and recommend corrective disciplinary action. Alert management of potentially serious issues.

• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.

• Ensures all staff on shift are properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Handle a cash float and make cash deposits.

• Handles all Duty Management tasks during the overnight shifts.

• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.

• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

• Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during the overnight hours if a system fails or issues occur.

• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.

·       Promote teamwork and quality service through daily communications and coordination with other departments. 

·       May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus some customer service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·       Carrying or lifting items weighing up to 50 pounds

·       Moving about the public areas

·       Communicating with other people

·       Handling objects, products and computer equipment

·       Bending, stooping, kneeling

Other:

• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.

• Basic mathematical skills are used frequently.

• Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.

• May be required to work nights, weekends and/or holidays

Health and safety

Because safety is a management responsibility, department manager are held directly accountable for safe work practices and control of physical hazards in their areas.

DUTIES AND RESPONSIBILITIES

1.      Establish and enforce all safety policies and procedures.  Ensure that all employees comply with OHSA and its regulations.  Correct any employee who is observed breaking a safety rule.  Any employee who continues to violate safety rules should be disciplined immediately.

2.      Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order.  Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.

3.      Conduct orientation for all new employees before they start work.  If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date).  Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, Job Safety Analysis, procedures to follow in the event of fire, and current property safety awareness programs.

4.      Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.

5.      Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.

6.      Investigate all employee accidents thoroughly and immediately.  Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely.  These forms should then be submitted to Human Resources for processing.  Follow the accident investigation procedures included in this manual.

7.      Insist on immediate first aid for all employee injuries where applicable.  Maintain department first aid stations.

8.      Identify the physical requirements of selected jobs to Human Resources to ensure effective applicant screening.

9.      Actively cooperate with the Health and Safety Committee.  Ensure a competent and interested department representative is at all committee meetings.

10.  Insist on good housekeeping and enforce the “Clean As You Go” policy.

11.  Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department.  Take every precaution reasonable in the circumstances for the protection of employees.

Job Type:

Full Time Role, Entry-Level Manager

Location:

The CourtyardTowneplace Suites at 7095 Woodbine ( Steeles and 404)

 

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