Destination Expert (Luxury Tour Planner) - Kensington Tours
Locations: Barrie ON, Calgary AB, Hamilton ON, Kitchener ON, Montreal QC, Oshawa ON, Toronto ON, Vancouver BC, Canada
Employees can work remotely; Full-Time
About the job
What You’ll Be doing
As a Destination Expert, you are responsible for the planning, selling and implementation of luxury private-guided tours for our customers.
From the initial conversations to providing expert advice, from collecting quotes to sending confirmations, you will work closely with customers and service providers to create the ultimate travel package for each of your clients. This is not selling pre-packaged tours, but rather a truly consultative endeavour. You will need to craft your approach creatively and you will negotiate, handle objections and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip which exceeds their expectation.
Who You Are
A Passionate TravellerA mountain climber, a deep diver, an explorer, a curious nomad or perhaps a globetrotter who has lived, worked or travelled extensively in your specialized region.
A Fabulous StorytellerYou share your destination expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
A High PerformerA trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale and guarantee satisfaction.
A Devoted Team PlayerYour team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will likely continue when the computer is off.
A Curious LearnerYou are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region.
Qualifications
Ideal candidates have previously worked in a luxury tour sales environment
Must possess experience in building FIT packages
Experience in living, working or traveling extensively in the countries/regions you sell
Well-versed in consultative sales approach
Proven record of meeting and exceeding monthly sales targets
Expert in client relationship building
Ability to resolve problems independently in a timely manner
Appreciate and exemplify teamwork
Additional Information
Cultural Fit
Able to thrive in an entrepreneurial environment.
Team-oriented
Thrives in a KPI driven environment
Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
Ability to build trust and work through conflict both upwards and downward.
35
nationalities represented on our team
1,430
total years of experience in the travel industry
67%
percentage of leadership positions held by women
Company Description
Kensington Tours is an award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Our brand promise is to create the experience that changes the life, and we’re looking for passionate and highly motivated sales professionals with direct travel sales experience to be part of our fun, collaborative and engaging team.
To learn more about Kensington Tours, visit kensingtontours.com