Destination Specialist - Goway
Job Type: Full Time
Position Title: Destination Specialist – Retail & Wholesale
Location: Toronto, Ontario, Vancouver, British Columbia, La Quinta California USA, Sydney NSW Australia, Barangay Ugong, Ortigas Pasig City, Manila and/or Remote Home Office
At Goway, our greatest asset is our people. We search for individuals who want to achieve exceptional results, while creating lasting and rewarding career opportunities. We have individuals in our team from over 45 different countries and take great pride in investing in them and their development.
Since 1970, Goway Travel Ltd. has been providing unforgettable travel experiences for travelers from all walks of life. We offer a wide choice of travel options to over 100 countries. We are a global organization with our head office in Toronto and branches in Vancouver, Los Angeles, Manilla, Philippines and Sydney, Australia.
Here at Goway, we believe that all globetrotters deserve unforgettable travel experiences. To deliver these experiences we rely on outstanding destination specialists who are passionate, knowledgeable, and committed to providing world-class service!
The opportunity: As our unprecedented growth continues, we are seeking applications for Destination Specialists in both our retail & wholesale space, serving either the end traveler or the travel agent. At all times, you will receive pre-qualified leads, so you never have to cold call. You will support your client in creating their dream voyage, from trip design right through to travel! You will liaise with hotels, tour operators and airlines. Your love of travel, superior organizational skills, and your desire to provide an exceptional customer experience is what ensures your success in this role! At Goway we create lifelong customers – perhaps it’s time for you to join the family?
Why us?
We offer a highly competitive base of $45K with uncapped commissions
Eligibility for a fully expenses paid Familiarization (FAM) Trip to the region you are selling becomes effective within year one
Paid Personal Days
Hybrid work schedules
Birthdays off
RRSP employer matching
Comprehensive Health and Dental benefits package
Opportunities for discounted worldwide travel
Career development and advancement within the company
Strong social environment.
Day to day:
Achieve sales targets by drawing on your proven performance to convert enquiries into bookings, utilizing effective qualifying, follow up, and quote management processes
Ensure all reservations are processed with careful attention to detail, maintaining administrative tasks including documents, managing schedule changes, and processing airline tickets
Uphold Goway Travel’s exceptional standard of service throughout all interactions such as email, telephone, and online chat
Develop long-lasting connections with your customers, creating referrals and repeat business
Be a true ambassador for Goway Travel and represent values at all times
Utilize preferred vendors to provide best costs to customers and to maximize profits
Why you?
You love to travel and have travelled internationally beyond North America and the Caribbean
Your drive for success shines through in your performance
You have the attitude and tools necessary to accomplish tasks proactively and are motivated by goals and sales targets
You thrive in a fast-paced environment
You are adept at tailoring products to people’s specific needs and are rewarded by delighting your customer
You are organized, have excellent time management skills, and can multi-task and manage competing priorities and multiple bookings in tandem
You are always hungry to learn more about the job and destinations you sell
Solid destination knowledge of one or more of the Goway destinations - Africa, Asia, South Pacific, Central & South America, US & Canada, UK, and Europe
Advanced GDS knowledge, preferably Amadeus. Strong knowledge of airline fares and fare rules, airline ticketing including exchange and refund eligibility.
Enrollment in or accreditation as a CTC (Certified Travel Counsellor) and/or CTM (Certified Travel Manager) an asset.
English plus one other language (French/Spanish preferred) an asset.
Post-Secondary Education in Travel and Tourism is a strong asset.
TICO Travel Counsellor Certification required; TICO Supervisor/Manager Certification an asset.
You are highly entrepreneurial
Love being part of an amazing team and growing your career!
...oh, and did we mention – uncapped commissions?
Please submit your resume in confidence through our application process at www.goway.com/careers
Are you passionate about reaching new heights?
Are you excited by making a meaningful contribution?
Do you want to be a valued member of an industry-leading organization?
Look no further. Goway is always on the lookout for dynamic, driven talent! Here, the sky is the limit!
Our Vision: To be the leader in customized travel experiences for Globetrotters.
Our Mission: To empower our community of Globetrotters to realize a lifetime of travel.